Cita APA (7th ed.)

ebrary, Inc, Kenett, R., & Salini, S. (2011). Modern analysis of customer surveys: With applications using R. John Wiley & Sons.

Cita Chicago (17th ed.)

ebrary, Inc, Ron Kenett, i Silvia Salini. Modern Analysis of Customer Surveys: With Applications Using R. Chichester: John Wiley & Sons, 2011.

Cita MLA (9th ed.)

ebrary, Inc, et al. Modern Analysis of Customer Surveys: With Applications Using R. John Wiley & Sons, 2011.