Customer experience management a revolutionary approach to connecting with your customers /
Zapisane w:
1. autor: | Schmitt, Bernd |
---|---|
Korporacja: | ebrary, Inc |
Format: | Elektroniczne E-book |
Język: | angielski |
Wydane: |
New York :
Wiley,
c2003.
|
Hasła przedmiotowe: | |
Dostęp online: | An electronic book accessible through the World Wide Web; click to view |
Etykiety: |
Dodaj etykietę
Nie ma etykietki, Dołącz pierwszą etykiete!
|
Podobne zapisy
Customer relationship management how to turn a good business into a great one! /
od: Roberts-Phelps, Graham
Wydane: (2001)
od: Roberts-Phelps, Graham
Wydane: (2001)
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
od: Cundari, Aldo
Wydane: (2015)
od: Cundari, Aldo
Wydane: (2015)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
od: Gordon, Ian H.
Wydane: (2013)
od: Gordon, Ian H.
Wydane: (2013)
Total customer value management : transforming business thinking /
od: Mahajan, Gautam, 1946-
Wydane: (2010)
od: Mahajan, Gautam, 1946-
Wydane: (2010)
Managing customer experience and relationships : a strategic framework /
od: Peppers, Don, i wsp.
Wydane: (2017)
od: Peppers, Don, i wsp.
Wydane: (2017)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
od: Frawley, Andrew
Wydane: (2015)
od: Frawley, Andrew
Wydane: (2015)
The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
od: Stratten, Scott
Wydane: (2012)
od: Stratten, Scott
Wydane: (2012)
Analytics and dynamic customer strategy : big profits from big data /
od: Tanner, John F.
Wydane: (2014)
od: Tanner, John F.
Wydane: (2014)
Managing customer relationships a strategic framework /
od: Peppers, Don
Wydane: (2011)
od: Peppers, Don
Wydane: (2011)
Customer relations
Wydane: (2011)
Wydane: (2011)
Connected CRM : implementing a big-data-driven, customer-centric business strategy /
od: Williams, David, 1963-
Wydane: (2014)
od: Williams, David, 1963-
Wydane: (2014)
How to handle major customers profitably. /
od: Melkman, Alan
Wydane: (1979)
od: Melkman, Alan
Wydane: (1979)
Managing the customer experience : a measurement-based approach /
od: Wilburn, Morris, 1953-
Wydane: (2006)
od: Wilburn, Morris, 1953-
Wydane: (2006)
Eliminate customer turnoffs /
od: Timm, Paul R.
od: Timm, Paul R.
Exceed customer expectations /
od: Timm, Paul R.
od: Timm, Paul R.
Dynamic customer strategy : today's CRM /
od: Tanner, John F.
Wydane: (2014)
od: Tanner, John F.
Wydane: (2014)
Strategic customer management strategizing the sales organization /
od: Piercy, Nigel
Wydane: (2009)
od: Piercy, Nigel
Wydane: (2009)
Statistical methods in customer relationship management
od: Kumar, V., 1957-
Wydane: (2012)
od: Kumar, V., 1957-
Wydane: (2012)
Pathways less travelled to value creation interaction, dialogue and knowledge generation /
Wydane: (2004)
Wydane: (2004)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
od: Goodman, John A.
Wydane: (2009)
od: Goodman, John A.
Wydane: (2009)
Customer relationship management an Emerald guide.
Wydane: (2005)
Wydane: (2005)
The customer management scorecard managing CRM for profit /
od: Woodcock, Neil
Wydane: (2003)
od: Woodcock, Neil
Wydane: (2003)
Customer relationship management a global perspective /
Wydane: (2008)
Wydane: (2008)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
od: Lowenstein, Michael W., 1942-
Wydane: (2014)
od: Lowenstein, Michael W., 1942-
Wydane: (2014)
Spark be more innovative through co-creation /
od: Winsor, John, 1959-
Wydane: (2005)
od: Winsor, John, 1959-
Wydane: (2005)
Managing quality customer service a practical guide for establishing a service operation /
od: Martin, William B.
Wydane: (1989)
od: Martin, William B.
Wydane: (1989)
The experience effect engage your customers with a consistent and memorable brand experience /
od: Joseph, Jim, 1963-
Wydane: (2010)
od: Joseph, Jim, 1963-
Wydane: (2010)
Customer winback how to recapture lost customers and keep them loyal /
od: Griffin, Jill
Wydane: (2001)
od: Griffin, Jill
Wydane: (2001)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
od: Blunt, Carolyn
Wydane: (2013)
od: Blunt, Carolyn
Wydane: (2013)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
od: Lowenstein, Michael W., 1942-
Wydane: (2011)
od: Lowenstein, Michael W., 1942-
Wydane: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
od: Zimmerman, Wesley
Wydane: (2005)
od: Zimmerman, Wesley
Wydane: (2005)
Customer care excellence : how to create an effective customer focus. /
od: Cook, Sarah
Wydane: (2011)
od: Cook, Sarah
Wydane: (2011)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
od: Fragasso, Philip M., 1950-
Wydane: (2008)
od: Fragasso, Philip M., 1950-
Wydane: (2008)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
od: Price, Bill, 1950-, i wsp.
Wydane: (2015)
od: Price, Bill, 1950-, i wsp.
Wydane: (2015)
The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
od: Smith, Mari, 1966-
Wydane: (2011)
od: Smith, Mari, 1966-
Wydane: (2011)
Electronic customer relationship management
Wydane: (2006)
Wydane: (2006)
Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
od: Jaffe, Joseph, 1970-
Wydane: (2007)
od: Jaffe, Joseph, 1970-
Wydane: (2007)
Customer intimacy : pick your partners, shape your culture, win together /
od: Wiersema, Fred
Wydane: (1996)
od: Wiersema, Fred
Wydane: (1996)
Beyond customer service, revised
od: Gerson, Richard F.
Wydane: (1998)
od: Gerson, Richard F.
Wydane: (1998)
Connect : how to use data and digital marketing to create lifetime customers /
od: Petersen, Lars Birkholm, i wsp.
Wydane: (2014)
od: Petersen, Lars Birkholm, i wsp.
Wydane: (2014)
Podobne zapisy
-
Customer relationship management how to turn a good business into a great one! /
od: Roberts-Phelps, Graham
Wydane: (2001) -
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
od: Cundari, Aldo
Wydane: (2015) -
Managing the new customer relationship strategies to engage the social customer and build lasting value /
od: Gordon, Ian H.
Wydane: (2013) -
Total customer value management : transforming business thinking /
od: Mahajan, Gautam, 1946-
Wydane: (2010) -
Managing customer experience and relationships : a strategic framework /
od: Peppers, Don, i wsp.
Wydane: (2017)