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Customer experience management a revolutionary approach to connecting with your customers /

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Bibliographic Details
Main Author:	Schmitt, Bernd
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	New York : Wiley, c2003.
Subjects:	Relationship marketing. Customer relations. Customer relations > Management. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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