Customer experience management a revolutionary approach to connecting with your customers /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
Wiley,
c2003.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 010 | |z 2003268732 | ||
| 020 | |z 9780471237747 | ||
| 020 | |z 0471237744 | ||
| 035 | |a (CaPaEBR)ebr10411623 | ||
| 035 | |a (OCoLC)659559938 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.55 |b .S35 2003eb |
| 082 | 0 | 4 | |a 658.8/12 |2 21 |
| 100 | 1 | |a Schmitt, Bernd. | |
| 245 | 1 | 0 | |a Customer experience management |h [electronic resource] : |b a revolutionary approach to connecting with your customers / |c Bernd H. Schmitt. |
| 260 | |a New York : |b Wiley, |c c2003. | ||
| 300 | |a xiv, 242 p. : |b ill. | ||
| 504 | |a Includes bibliographical references (p. 231-233) and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2010. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Relationship marketing. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer relations |x Management. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10411623 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 114094 |d 114094 | ||