APA (7 वां संस्करण) प्रशस्ति पत्र
Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
एमएलए (9वां संस्करण) प्रशस्ति पत्र
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.