Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
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Chicago Style (17th ed.) Zitazioa
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
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MLA (9th ed.) Zitazioa
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
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Kontuz: berrikusi erreferentzia hauek erabili aurretik.