Citazione Stile APA (7a Edizione)
Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
Citazione stile Chigago Style (17a edizione)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
Citatione MLA (9a ed.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.