Obálka

QR kód

Customer experience management a revolutionary approach to connecting with your customers /

Uloženo v:

Podrobná bibliografie
Hlavní autor:	Schmitt, Bernd
Korporativní autor:	ebrary, Inc
Médium:	Elektronický zdroj E-kniha
Jazyk:	angličtina
Vydáno:	New York : Wiley, c2003.
Témata:	Relationship marketing. Customer relations. Customer relations > Management. Electronic books.
On-line přístup:	An electronic book accessible through the World Wide Web; click to view
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!

Podobné jednotky

Customer relationship management how to turn a good business into a great one! /
Autor: Roberts-Phelps, Graham
Vydáno: (2001)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
Autor: Cundari, Aldo
Vydáno: (2015)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
Autor: Gordon, Ian H.
Vydáno: (2013)

Total customer value management : transforming business thinking /
Autor: Mahajan, Gautam, 1946-
Vydáno: (2010)

Managing customer experience and relationships : a strategic framework /
Autor: Peppers, Don, a další
Vydáno: (2017)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
Autor: Frawley, Andrew
Vydáno: (2015)

The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
Autor: Stratten, Scott
Vydáno: (2012)

Analytics and dynamic customer strategy : big profits from big data /
Autor: Tanner, John F.
Vydáno: (2014)

Managing customer relationships a strategic framework /
Autor: Peppers, Don
Vydáno: (2011)

Customer relations
Vydáno: (2011)

Connected CRM : implementing a big-data-driven, customer-centric business strategy /
Autor: Williams, David, 1963-
Vydáno: (2014)

How to handle major customers profitably. /
Autor: Melkman, Alan
Vydáno: (1979)

Managing the customer experience : a measurement-based approach /
Autor: Wilburn, Morris, 1953-
Vydáno: (2006)

Eliminate customer turnoffs /
Autor: Timm, Paul R.

Exceed customer expectations /
Autor: Timm, Paul R.

Dynamic customer strategy : today's CRM /
Autor: Tanner, John F.
Vydáno: (2014)

Strategic customer management strategizing the sales organization /
Autor: Piercy, Nigel
Vydáno: (2009)

Statistical methods in customer relationship management
Autor: Kumar, V., 1957-
Vydáno: (2012)

Pathways less travelled to value creation interaction, dialogue and knowledge generation /
Vydáno: (2004)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Autor: Goodman, John A.
Vydáno: (2009)

Customer relationship management an Emerald guide.
Vydáno: (2005)

The customer management scorecard managing CRM for profit /
Autor: Woodcock, Neil
Vydáno: (2003)

Customer relationship management a global perspective /
Vydáno: (2008)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
Autor: Lowenstein, Michael W., 1942-
Vydáno: (2014)

Spark be more innovative through co-creation /
Autor: Winsor, John, 1959-
Vydáno: (2005)

Managing quality customer service a practical guide for establishing a service operation /
Autor: Martin, William B.
Vydáno: (1989)

The experience effect engage your customers with a consistent and memorable brand experience /
Autor: Joseph, Jim, 1963-
Vydáno: (2010)

Customer winback how to recapture lost customers and keep them loyal /
Autor: Griffin, Jill
Vydáno: (2001)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Autor: Blunt, Carolyn
Vydáno: (2013)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Autor: Lowenstein, Michael W., 1942-
Vydáno: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
Autor: Zimmerman, Wesley
Vydáno: (2005)

Customer care excellence : how to create an effective customer focus. /
Autor: Cook, Sarah
Vydáno: (2011)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
Autor: Fragasso, Philip M., 1950-
Vydáno: (2008)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Autor: Price, Bill, 1950-, a další
Vydáno: (2015)

The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
Autor: Smith, Mari, 1966-
Vydáno: (2011)

Electronic customer relationship management
Vydáno: (2006)

Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
Autor: Jaffe, Joseph, 1970-
Vydáno: (2007)

Customer intimacy : pick your partners, shape your culture, win together /
Autor: Wiersema, Fred
Vydáno: (1996)

Beyond customer service, revised
Autor: Gerson, Richard F.
Vydáno: (1998)

Connect : how to use data and digital marketing to create lifetime customers /
Autor: Petersen, Lars Birkholm, a další
Vydáno: (2014)