Call center benchmarking how good is "good enough" /

Call center benchmarking how good is "good enough" /

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Bibliographic Details
Main Author: Anton, Jon
Corporate Author: ebrary, Inc
Other Authors: Gustin, David, 1962-
Format: Electronic eBook
Language:English
Published: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.
Series:Customer access management.
Subjects:
Call centers > United States > Management.
Benchmarking (Management) > United States.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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MARC

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020 |z 155753215X (alk. paper) 
035 |a (CaPaEBR)ebr10106696 
035 |a (OCoLC)559947445 
040 |a CaPaEBR  |c CaPaEBR 
043 |a n-us--- 
050 1 4 |a HG1616.C29  |b A57 2000eb 
082 0 4 |a 658.8/12  |2 21 
100 1 |a Anton, Jon. 
245 1 0 |a Call center benchmarking  |h [electronic resource] :  |b how good is "good enough" /  |c by Jon Anton and David Gustin ; assisted by Stijn Spit. 
260 |a West Lafayette, Ind. :  |b Ichor Business Books/Purdue University Press,  |c c2000. 
300 |a viii, 84 p. :  |b ill. 
490 1 |a Customer access management 
504 |a Includes bibliographical references (p. 75-76) and index. 
533 |a Electronic reproduction.  |b Palo Alto, Calif. :  |c ebrary,  |d 2013.  |n Available via World Wide Web.  |n Access may be limited to ebrary affiliated libraries. 
650 0 |a Call centers  |z United States  |x Management. 
650 0 |a Benchmarking (Management)  |z United States. 
655 7 |a Electronic books.  |2 local 
700 1 |a Gustin, David,  |d 1962- 
710 2 |a ebrary, Inc. 
830 0 |a Customer access management. 
856 4 0 |u http://site.ebrary.com/lib/daystar/Doc?id=10106696  |z An electronic book accessible through the World Wide Web; click to view 
908 |a 170314 
942 0 0 |c EB 
999 |c 71025  |d 71025 

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