Call center benchmarking how good is "good enough" /

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Бібліографічні деталі
Автор:	Anton, Jon
Співавтор:	ebrary, Inc
Інші автори:	Gustin, David, 1962-
Формат:	Електронний ресурс eКнига
Мова:	Англійська
Опубліковано:	West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.
Серія:	Customer access management.
Предмети:	Call centers > United States > Management. Benchmarking (Management) > United States. Electronic books.
Онлайн доступ:	An electronic book accessible through the World Wide Web; click to view
Теги:	Додати тег Немає тегів, Будьте першим, хто поставить тег для цього запису!

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020			\|z 155753215X (alk. paper)
035			\|a (CaPaEBR)ebr10106696
035			\|a (OCoLC)559947445
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050	1	4	\|a HG1616.C29 \|b A57 2000eb
082	0	4	\|a 658.8/12 \|2 21
100	1		\|a Anton, Jon.
245	1	0	\|a Call center benchmarking \|h [electronic resource] : \|b how good is "good enough" / \|c by Jon Anton and David Gustin ; assisted by Stijn Spit.
260			\|a West Lafayette, Ind. : \|b Ichor Business Books/Purdue University Press, \|c c2000.
300			\|a viii, 84 p. : \|b ill.
490	1		\|a Customer access management
504			\|a Includes bibliographical references (p. 75-76) and index.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2013. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Call centers \|z United States \|x Management.
650		0	\|a Benchmarking (Management) \|z United States.
655		7	\|a Electronic books. \|2 local
700	1		\|a Gustin, David, \|d 1962-
710	2		\|a ebrary, Inc.
830		0	\|a Customer access management.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10106696 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 71025 \|d 71025