APA (7th ed.) Zitazioa
Anton, J., & Gustin, D. (2000). Call center benchmarking: How good is "good enough". Ichor Business Books/Purdue University Press.
Chicago Style (17th ed.) Zitazioa
Anton, Jon, eta David Gustin. Call Center Benchmarking: How Good Is "Good Enough". West Lafayette, Ind.: Ichor Business Books/Purdue University Press, 2000.
MLA (9th ed.) Zitazioa
Anton, Jon, eta David Gustin. Call Center Benchmarking: How Good Is "Good Enough". Ichor Business Books/Purdue University Press, 2000.
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