Citace podle APA (7th ed.)
Anton, J., & Gustin, D. (2000). Call center benchmarking: How good is "good enough". Ichor Business Books/Purdue University Press.
Citace podle Chicago (17th ed.)
Anton, Jon, a David Gustin. Call Center Benchmarking: How Good Is "Good Enough". West Lafayette, Ind.: Ichor Business Books/Purdue University Press, 2000.
Citace podle MLA (9th ed.)
Anton, Jon, a David Gustin. Call Center Benchmarking: How Good Is "Good Enough". Ichor Business Books/Purdue University Press, 2000.
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