Wake up your call center how to be a better call center agent /

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Bibliographic Details
Main Author: D'Ausilio, Rosanne, 1941-
Corporate Author: ebrary, Inc
Format: Electronic eBook
Language:English
Published: West Lafayette, Ind. : Ichor Business Books, c2005.
Edition:4th ed.
Series:Customer access management.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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