Wake up your call center how to be a better call center agent /
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| Glavni autor: | |
|---|---|
| Autor kompanije: | |
| Format: | Elektronički e-knjiga |
| Jezik: | engleski |
| Izdano: |
West Lafayette, Ind. :
Ichor Business Books,
c2005.
|
| Izdanje: | 4th ed. |
| Serija: | Customer access management.
|
| Teme: | |
| Online pristup: | An electronic book accessible through the World Wide Web; click to view |
| Oznake: |
Bez oznaka, Budi prvi tko označuje ovaj zapis!
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MARC
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| 035 | |a (CaPaEBR)ebr10091257 | ||
| 035 | |a (OCoLC)84691516 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .D19 2005eb |
| 082 | 0 | 4 | |a 658.8/12 |2 21 |
| 100 | 1 | |a D'Ausilio, Rosanne, |d 1941- | |
| 245 | 1 | 0 | |a Wake up your call center |h [electronic resource] : |b how to be a better call center agent / |c Rosanne D'Ausilio. |
| 250 | |a 4th ed. | ||
| 260 | |a West Lafayette, Ind. : |b Ichor Business Books, |c c2005. | ||
| 300 | |a xviii, 212 p. : |b ill. | ||
| 490 | 1 | |a Customer access management | |
| 504 | |a Includes bibliographical references (p. 138-140) and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Call centers |x Management. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 830 | 0 | |a Customer access management. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10091257 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 69609 |d 69609 | ||