Merkoša sitáhtat
APA-čujuhus (7. p.)
D'Ausilio, R. (2005). Wake up your call center: How to be a better call center agent (4th ed.). Ichor Business Books.
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Chicago-čujuhus (17. p.)
D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. 4th ed. West Lafayette, Ind.: Ichor Business Books, 2005.
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MLA-čujuhus (9. p.)
D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. 4th ed. Ichor Business Books, 2005.
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