Cita APA (7a ed.)
D'Ausilio, R. (2005). Wake up your call center: How to be a better call center agent (4th ed.). Ichor Business Books.
Cita Chicago Style (17a ed.)
D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. 4th ed. West Lafayette, Ind.: Ichor Business Books, 2005.
Cita MLA (9a ed.)
D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. 4th ed. Ichor Business Books, 2005.
Precaución: Estas citas no son 100% exactas.