Call center performance enhancement using simulation and modeling

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Bibliographic Details
Main Author:	Anton, Jon
Corporate Author:	ebrary, Inc
Other Authors:	Bapat, Vivek, 1967-, Hall, Bill, 1944-
Format:	Electronic eBook
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, c1999.
Series:	Customer access management.
Subjects:	Call centers. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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007	cr cn\|\|\|\|\|\|\|\|\|
008	990727s1999 inua sb 001 0 eng
020			\|z 155753182X (pbk. : alk. paper)
035			\|a (CaPaEBR)ebr10106693
035			\|a (OCoLC)559945944
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HE8788 \|b .A57 1999eb
082	0	4	\|a 658.8/12 \|2 21
100	1		\|a Anton, Jon.
245	1	0	\|a Call center performance enhancement using simulation and modeling \|h [electronic resource] / \|c Jon Anton, Vivek Bapat, Bill Hall.
260			\|a West Lafayette, Ind. : \|b Ichor Business Books, \|c c1999.
300			\|a ix, 134 p. : \|b ill.
490	1		\|a Customer access management
504			\|a Includes bibliographical references and index.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2013. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Call centers.
655		7	\|a Electronic books. \|2 local
700	1		\|a Bapat, Vivek, \|d 1967-
700	1		\|a Hall, Bill, \|d 1944-
710	2		\|a ebrary, Inc.
830		0	\|a Customer access management.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10106693 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 71022 \|d 71022