Call center performance enhancement using simulation and modeling
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| Autor principal: | |
|---|---|
| Autor Corporativo: | |
| Outros Autores: | , |
| Formato: | Recurso Electrónico livro electrónico |
| Idioma: | inglês |
| Publicado em: |
West Lafayette, Ind. :
Ichor Business Books,
c1999.
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| Colecção: | Customer access management.
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| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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MARC
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| 007 | cr cn||||||||| | ||
| 008 | 990727s1999 inua sb 001 0 eng | ||
| 020 | |z 155753182X (pbk. : alk. paper) | ||
| 035 | |a (CaPaEBR)ebr10106693 | ||
| 035 | |a (OCoLC)559945944 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HE8788 |b .A57 1999eb |
| 082 | 0 | 4 | |a 658.8/12 |2 21 |
| 100 | 1 | |a Anton, Jon. | |
| 245 | 1 | 0 | |a Call center performance enhancement using simulation and modeling |h [electronic resource] / |c Jon Anton, Vivek Bapat, Bill Hall. |
| 260 | |a West Lafayette, Ind. : |b Ichor Business Books, |c c1999. | ||
| 300 | |a ix, 134 p. : |b ill. | ||
| 490 | 1 | |a Customer access management | |
| 504 | |a Includes bibliographical references and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Call centers. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Bapat, Vivek, |d 1967- | |
| 700 | 1 | |a Hall, Bill, |d 1944- | |
| 710 | 2 | |a ebrary, Inc. | |
| 830 | 0 | |a Customer access management. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10106693 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 71022 |d 71022 | ||