Call center performance enhancement using simulation and modeling

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Bibliographic Details
Main Author: Anton, Jon
Corporate Author: ebrary, Inc
Other Authors: Bapat, Vivek, 1967-, Hall, Bill, 1944-
Format: Electronic eBook
Language:English
Published: West Lafayette, Ind. : Ichor Business Books, c1999.
Series:Customer access management.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Physical Description:ix, 134 p. : ill.
Bibliography:Includes bibliographical references and index.