Cita APA (7th ed.)
Anton, J., Bapat, V., & Hall, B. (1999). Call center performance enhancement using simulation and modeling. Ichor Business Books.
Cita Chicago (17th ed.)
Anton, Jon, Vivek Bapat, i Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.
Cita MLA (9th ed.)
Anton, Jon, et al. Call Center Performance Enhancement Using Simulation and Modeling. Ichor Business Books, 1999.
Atenció: Aquestes cites poden no estar 100% correctes.