Anton, J., Bapat, V., & Hall, B. (1999). Call center performance enhancement using simulation and modeling. Ichor Business Books.
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Chicago Style (17th ed.) Citation
Anton, Jon, Vivek Bapat, and Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.
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MLA (9th ed.) Citation
Anton, Jon, et al. Call Center Performance Enhancement Using Simulation and Modeling. Ichor Business Books, 1999.
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Warning: These citations may not always be 100% accurate.