Service management : operation,strategy,Information technology /
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Hōputu: | Pukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
1221 Avenue of the Americas, NY :
McGraw-Hill,
2008.
|
| Putanga: | 6th ed. |
| Ngā marau: | |
| Ngā Tūtohu: |
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Ngā tūemi rite: Service management :
- Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
- Services management
- Services management (including skill development) /
- Services marketing and management
- The impact of technology on services
- Service quality a global perspective /