Style de citation APA (7e éd.)
Fitzsimmons, J. A. (2008). Service management: Operation,strategy,Information technology (6th ed.). McGraw-Hill.
Style de citation Chicago (17e éd.)
Fitzsimmons, James A. Service Management: Operation,strategy,Information Technology. 6th ed. 1221 Avenue of the Americas, NY: McGraw-Hill, 2008.
Style de citation MLA (9e éd.)
Fitzsimmons, James A. Service Management: Operation,strategy,Information Technology. 6th ed. McGraw-Hill, 2008.
Attention : ces citations peuvent ne pas être correctes à 100%.