Services marketing : integrating customer focus across the firm /

I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Zeithaml, Valarie A.
Ētahi atu kaituhi: Bitner, Mary Jo, Gremler, Dwayne D.
Hōputu: Pukapuka
Reo:Ingarihi
I whakaputaina: Boston : McGraw Hill, 2009.
Putanga:5th ed.
Ngā marau:
Ngā Tūtohu: Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!