Citazione Stile APA (7a Edizione)
Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2009). Services marketing: Integrating customer focus across the firm (5th ed.). McGraw Hill.
Citazione stile Chigago Style (17a edizione)
Zeithaml, Valarie A., Mary Jo Bitner, e Dwayne D. Gremler. Services Marketing: Integrating Customer Focus Across the Firm. 5th ed. Boston: McGraw Hill, 2009.
Citatione MLA (9a ed.)
Zeithaml, Valarie A., et al. Services Marketing: Integrating Customer Focus Across the Firm. 5th ed. McGraw Hill, 2009.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.