The customer-driven company : moving from talk to action /

Lignende værker

• When customers talk --turn what they tell you into sales /
  af: Gross, T. Scott
  Udgivet: (2005)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  af: Lowenstein, Michael W., 1942-
  Udgivet: (2011)
• Beyond customer service, revised
  af: Gerson, Richard F.
  Udgivet: (1998)
• Customer winback how to recapture lost customers and keep them loyal /
  af: Griffin, Jill
  Udgivet: (2001)
• Customer intimacy : pick your partners, shape your culture, win together /
  af: Wiersema, Fred
  Udgivet: (1996)