The customer-driven company : moving from talk to action /

Ítems similars

• When customers talk --turn what they tell you into sales /
  per: Gross, T. Scott
  Publicat: (2005)
• Beyond customer service, revised
  per: Gerson, Richard F.
  Publicat: (1998)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  per: Lowenstein, Michael W., 1942-
  Publicat: (2011)
• Customer winback how to recapture lost customers and keep them loyal /
  per: Griffin, Jill
  Publicat: (2001)
• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  per: Goodman, John A.
  Publicat: (2009)