APA-referens (7:e uppl.)
Whiteley, R. C. (1991). The customer-driven company: Moving from talk to action. Addison-Wesley.
Chicago-referens (17:e uppl.)
Whiteley, Richard C. The Customer-driven Company: Moving from Talk to Action. Reading, Mass.: Addison-Wesley, 1991.
MLA-referens (9:e uppl.)
Whiteley, Richard C. The Customer-driven Company: Moving from Talk to Action. Addison-Wesley, 1991.
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