Lua APA (7ú heag.)
Whiteley, R. C. (1991). The customer-driven company: Moving from talk to action. Addison-Wesley.
Lua i Stíl Chicago (17ú heag.)
Whiteley, Richard C. The Customer-driven Company: Moving from Talk to Action. Reading, Mass.: Addison-Wesley, 1991.
Lua MLA (9ú heag.)
Whiteley, Richard C. The Customer-driven Company: Moving from Talk to Action. Addison-Wesley, 1991.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.