Whiteley, R. C. (1991). The customer-driven company: Moving from talk to action. Addison-Wesley.
Citace podle Chicago (17th ed.)Whiteley, Richard C. The Customer-driven Company: Moving from Talk to Action. Reading, Mass.: Addison-Wesley, 1991.
Citace podle MLA (9th ed.)Whiteley, Richard C. The Customer-driven Company: Moving from Talk to Action. Addison-Wesley, 1991.
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