Cita APA (7th ed.)

Ross, J. E., & Perry, S. (1999). Total quality management: Text, cases and readings (3rd ed.). St.Lucie Press.

Cita Chicago (17th ed.)

Ross, Joel E., i Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. NewYork: St.Lucie Press, 1999.

Cita MLA (9th ed.)

Ross, Joel E., i Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. St.Lucie Press, 1999.