Ross, J. E., & Perry, S. (1999). Total quality management: Text, cases and readings (3rd ed.). St.Lucie Press.
Lua i Stíl Chicago (17ú heag.)Ross, Joel E., agus Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. NewYork: St.Lucie Press, 1999.
Lua MLA (9ú heag.)Ross, Joel E., agus Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. St.Lucie Press, 1999.
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