APA (7th ed.) Citation

Ross, J. E., & Perry, S. (1999). Total quality management: Text, cases and readings (3rd ed.). St.Lucie Press.

Chicago Style (17th ed.) Citation

Ross, Joel E., and Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. NewYork: St.Lucie Press, 1999.

MLA (9th ed.) Citation

Ross, Joel E., and Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. St.Lucie Press, 1999.