Cita APA

Ross, J. E., & Perry, S. (1999). Total quality management: Text, cases and readings (3rd ed.). St.Lucie Press.

Citación estilo Chicago

Ross, Joel E., and Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. NewYork: St.Lucie Press, 1999.

Cita MLA

Ross, Joel E., and Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. St.Lucie Press, 1999.