APA-ийн эшлэл(7 дахь хэвлэлт)

Ross, J. E., & Perry, S. (1999). Total quality management: Text, cases and readings (3rd ed.). St.Lucie Press.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Ross, Joel E., ба Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. NewYork: St.Lucie Press, 1999.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Ross, Joel E., ба Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. St.Lucie Press, 1999.