Managing customer experience and relationships : a strategic framework /
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, New Jersey :
Wiley,
2017.
|
| Edition: | Third edition. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
MARC
| LEADER | 00000nam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ebr11291070 | ||
| 003 | MiAaPQ | ||
| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 161114t20172017nju o 001 0 eng d | ||
| 020 | |z 9781119236252 | ||
| 020 | |a 9781119239826 (e-book) | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .P458 2017eb | |
| 082 | 0 | 4 | |a 658.8/12 |2 23 |
| 100 | 1 | |a Peppers, Don, |e author. | |
| 245 | 1 | 0 | |a Managing customer experience and relationships : |b a strategic framework / |c Don Peppers, Martha Rogers. |
| 250 | |a Third edition. | ||
| 264 | 1 | |a Hoboken, New Jersey : |b Wiley, |c 2017. | |
| 264 | 4 | |c �2017 | |
| 300 | |a 1 online resource (627 pages) | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a Includes indexes. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Consumers' preferences. | |
| 650 | 0 | |a Relationship marketing. | |
| 650 | 0 | |a Information storage and retrieval systems |x Marketing. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Rogers, Martha, |d 1952- |e author. | |
| 776 | 0 | 8 | |i Print version: |a Peppers, Don. |t Managing customer experience and relationships : a strategic framework. |b Third edition. |d Hoboken, New Jersey : Wiley, c2017 |h xxiv, 600 pages |z 9781119236252 |w 2016023735 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=11291070 |z An electronic book accessible through the World Wide Web; click to view |
| 999 | |c 195163 |d 195163 | ||