Παραπομπή σε μορφή APA (7η εκδ.)

Peppers, D., & Rogers, M. (2017). Managing customer experience and relationships: A strategic framework (Third edition.). Wiley.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Peppers, Don, και Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. Third edition. Hoboken, New Jersey: Wiley, 2017.

Παραπομπή σε μορφή MLA (9th εκδ.)

Peppers, Don, και Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. Third edition. Wiley, 2017.