America's service meltdown restoring service excellence in the age of the customer /
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| مؤلف مشترك: | |
| التنسيق: | الكتروني كتاب الكتروني |
| اللغة: | الإنجليزية |
| منشور في: |
Santa Barbara, Calif. :
Praeger/ABC-CLIO,
c2010.
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | An electronic book accessible through the World Wide Web; click to view |
| الوسوم: |
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|
MARC
| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10448462 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 100315s2010 cau sb 001 0 eng d | ||
| 010 | |z 2010006654 | ||
| 020 | |z 9780313386022 | ||
| 020 | |z 0313386021 | ||
| 020 | |z 9780313386039 | ||
| 020 | |z 031338603X | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 035 | |a (OCoLC)707718123 | ||
| 050 | 1 | 4 | |a HF5415.5 |b .P87 2010eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Pupo, Raul. | |
| 245 | 1 | 0 | |a America's service meltdown |h [electronic resource] : |b restoring service excellence in the age of the customer / |c Raul Pupo. |
| 260 | |a Santa Barbara, Calif. : |b Praeger/ABC-CLIO, |c c2010. | ||
| 300 | |a xxiii, 167 p. | ||
| 504 | |a Includes bibliographical references (p. [155]-160) and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2011. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services |z United States. | |
| 650 | 0 | |a Customer relations |z United States. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10448462 |z An electronic book accessible through the World Wide Web; click to view |
| 999 | |c 192017 |d 192017 | ||