Cita APA (7a ed.)
Pupo, R. (2010). America's service meltdown: Restoring service excellence in the age of the customer. Praeger/ABC-CLIO.
Cita Chicago Style (17a ed.)
Pupo, Raul. America's Service Meltdown: Restoring Service Excellence in the Age of the Customer. Santa Barbara, Calif.: Praeger/ABC-CLIO, 2010.
Cita MLA (9a ed.)
Pupo, Raul. America's Service Meltdown: Restoring Service Excellence in the Age of the Customer. Praeger/ABC-CLIO, 2010.
Precaución: Estas citas no son 100% exactas.