Secret service hidden systems that deliver unforgettable customer service /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
AMACOM,
c2003.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002054208.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 020912s2003 nyua s 001 0 eng | ||
| 020 | |z 0814471714 | ||
| 035 | |a (CaPaEBR)ebr10120180 | ||
| 035 | |a (OCoLC)560033495 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .D558 2003eb |
| 082 | 0 | 4 | |a 658.8/12 |2 21 |
| 100 | 1 | |a DiJulius, John R., |d 1964- | |
| 245 | 1 | 0 | |a Secret service |h [electronic resource] : |b hidden systems that deliver unforgettable customer service / |c John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. |
| 260 | |a New York : |b AMACOM, |c c2003. | ||
| 300 | |a xix, 172 p. : |b ill. | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer loyalty. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10120180 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 72429 |d 72429 | ||