Secret service hidden systems that deliver unforgettable customer service /

Tallennettuna:
Bibliografiset tiedot
Päätekijä: DiJulius, John R., 1964-
Yhteisötekijä: ebrary, Inc
Aineistotyyppi: Elektroninen E-kirja
Kieli:englanti
Julkaistu: New York : AMACOM, c2003.
Aiheet:
Linkit:An electronic book accessible through the World Wide Web; click to view
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Sisällysluettelo:
  • Secret service systems : creating behind-the-scenes systems
  • Secret service at work : implementing secret service systems
  • Your front line is your bottom line : the value of your front-line people
  • What are we really selling? : making it an experience
  • Drilling for oil, in your own backyard : marketing to go deeper with your existing customers
  • Creating passionate team members : creating a great corporate culture
  • An opportunity to be a hero : turning customer complaints into positive experiences
  • Enhancing the quality of lives around us : giving back
  • E-nough : getting back to the face-to-face relationships.