Business service management best practices
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| Main Author: | |
|---|---|
| Corporate Authors: | , |
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Austin, TX :
IBM, International Technical Support Organization,
c2004.
|
| Edition: | 1st ed. |
| Series: | IBM redbooks.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 035 | |a (CaPaEBR)ebr10112942 | ||
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| 050 | 1 | 4 | |a HD30.37 |b .D37 2004eb |
| 082 | 0 | 4 | |a 658/.0285 |2 22 |
| 100 | 1 | |a Darmawan, Budi. | |
| 245 | 1 | 0 | |a Business service management best practices |h [electronic resource] / |c [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. |
| 250 | |a 1st ed. | ||
| 260 | |a Austin, TX : |b IBM, International Technical Support Organization, |c c2004. | ||
| 300 | |a xii, 170 p. : |b ill. | ||
| 490 | 1 | |a IBM redbooks | |
| 500 | |a "Tivoli software"--Cover. | ||
| 500 | |a "This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso. | ||
| 500 | |a "June 2004." | ||
| 500 | |a "SG24-7053-00." | ||
| 504 | |a Includes bibliographical references (p. 165-166) and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 630 | 0 | 0 | |a Tivoli Business Systems Manager. |
| 630 | 0 | 0 | |a IBM Tivoli service level advisor. |
| 650 | 0 | |a Business |x Data processing |x Management. | |
| 650 | 0 | |a Electronic commerce |x Management. | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Service-level agreements. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Cox, Kimberly. | |
| 700 | 1 | |a Ragab, Bahaeldin. | |
| 710 | 2 | |a International Business Machines Corporation. |b International Technical Support Organization. | |
| 710 | 2 | |a ebrary, Inc. | |
| 830 | 0 | |a IBM redbooks. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10112942 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 71633 |d 71633 | ||