Darmawan, B., Cox, K., & Ragab, B. (2004). Business service management best practices. IBM, International Technical Support Organization.
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Chicago Style (17th ed.) Citation
Darmawan, Budi, Kimberly Cox, and Bahaeldin Ragab. Business Service Management Best Practices. Austin, TX: IBM, International Technical Support Organization, 2004.
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MLA引文
Darmawan, Budi, et al. Business Service Management Best Practices. IBM, International Technical Support Organization, 2004.
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警告：這些引文格式不一定是100％准確.