APA (7e ed.) Bronvermelding
Darmawan, B., Cox, K., & Ragab, B. (2004). Business service management best practices. IBM, International Technical Support Organization.
Chicago (17e ed.) Bronvermelding
Darmawan, Budi, Kimberly Cox, en Bahaeldin Ragab. Business Service Management Best Practices. Austin, TX: IBM, International Technical Support Organization, 2004.
MLA (9e ed.) Bronvermelding
Darmawan, Budi, et al. Business Service Management Best Practices. IBM, International Technical Support Organization, 2004.
Let op: Deze citaties zijn niet altijd 100% accuraat.