Business service management best practices

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Bibliographic Details
Main Author:	Darmawan, Budi
Corporate Authors:	International Business Machines Corporation. International Technical Support Organization, ebrary, Inc
Other Authors:	Cox, Kimberly, Ragab, Bahaeldin
Format:	Electronic eBook
Language:	English
Published:	Austin, TX : IBM, International Technical Support Organization, c2004.
Edition:	1st ed.
Series:	IBM redbooks.
Subjects:	Tivoli Business Systems Manager. IBM Tivoli service level advisor. Business > Data processing > Management. Electronic commerce > Management. Information technology > Management. Service-level agreements. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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