APA(7版)引用形式
Darmawan, B., Cox, K., & Ragab, B. (2004). Business service management best practices. IBM, International Technical Support Organization.
Chicagoスタイル(17版)引用形式
Darmawan, Budi, Kimberly Cox, , Bahaeldin Ragab. Business Service Management Best Practices. Austin, TX: IBM, International Technical Support Organization, 2004.
MLA(9版)引用形式
Darmawan, Budi, et al. Business Service Management Best Practices. IBM, International Technical Support Organization, 2004.
警告: この引用は必ずしも正確ではありません.