APA ציטוט
Darmawan, B., Cox, K., & Ragab, B. (2004). Business service management best practices. IBM, International Technical Support Organization.
Chicago Style (17th ed.) Citation
Darmawan, Budi, Kimberly Cox, and Bahaeldin Ragab. Business Service Management Best Practices. Austin, TX: IBM, International Technical Support Organization, 2004.
ציטוט MLA
Darmawan, Budi, et al. Business Service Management Best Practices. IBM, International Technical Support Organization, 2004.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.