Citazione Stile APA (7a Edizione)
Darmawan, B., Cox, K., & Ragab, B. (2004). Business service management best practices. IBM, International Technical Support Organization.
Citazione stile Chigago Style (17a edizione)
Darmawan, Budi, Kimberly Cox, e Bahaeldin Ragab. Business Service Management Best Practices. Austin, TX: IBM, International Technical Support Organization, 2004.
Citatione MLA (9a ed.)
Darmawan, Budi, et al. Business Service Management Best Practices. IBM, International Technical Support Organization, 2004.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.