Cita APA (7a ed.)
Darmawan, B., Cox, K., & Ragab, B. (2004). Business service management best practices. IBM, International Technical Support Organization.
Cita Chicago Style (17a ed.)
Darmawan, Budi, Kimberly Cox, y Bahaeldin Ragab. Business Service Management Best Practices. Austin, TX: IBM, International Technical Support Organization, 2004.
Cita MLA (9a ed.)
Darmawan, Budi, et al. Business Service Management Best Practices. IBM, International Technical Support Organization, 2004.
Precaución: Estas citas no son 100% exactas.