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Business service management best practices

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Bibliographic Details
Main Author: Darmawan, Budi
Corporate Authors: International Business Machines Corporation. International Technical Support Organization, ebrary, Inc
Other Authors: Cox, Kimberly, Ragab, Bahaeldin
Format: Electronic eBook
Language:English
Published: Austin, TX : IBM, International Technical Support Organization, c2004.
Edition:1st ed.
Series:IBM redbooks.
Subjects:
Tivoli Business Systems Manager.
IBM Tivoli service level advisor.
Business > Data processing > Management.
Electronic commerce > Management.
Information technology > Management.
Service-level agreements.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Item Description:"Tivoli software"--Cover.
"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
"June 2004."
"SG24-7053-00."
Physical Description:xii, 170 p. : ill.
Bibliography:Includes bibliographical references (p. 165-166) and index.

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