Call center benchmarking how good is "good enough" /

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Bibliographic Details
Main Author: Anton, Jon
Corporate Author: ebrary, Inc
Other Authors: Gustin, David, 1962-
Format: Electronic eBook
Language:English
Published: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.
Series:Customer access management.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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