Anton, J., & Gustin, D. (2000). Call center benchmarking: How good is "good enough". Ichor Business Books/Purdue University Press.
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Dyfyniad Arddull Chicago
Anton, Jon, and David Gustin. Call Center Benchmarking: How Good Is "Good Enough". West Lafayette, Ind.: Ichor Business Books/Purdue University Press, 2000.
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Dyfyniad MLA
Anton, Jon, and David Gustin. Call Center Benchmarking: How Good Is "Good Enough". Ichor Business Books/Purdue University Press, 2000.
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Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.