APA(7版)引用形式
Anton, J., & Gustin, D. (2000). Call center benchmarking: How good is "good enough". Ichor Business Books/Purdue University Press.
Chicagoスタイル(17版)引用形式
Anton, Jon, , David Gustin. Call Center Benchmarking: How Good Is "Good Enough". West Lafayette, Ind.: Ichor Business Books/Purdue University Press, 2000.
MLA(9版)引用形式
Anton, Jon, , David Gustin. Call Center Benchmarking: How Good Is "Good Enough". Ichor Business Books/Purdue University Press, 2000.
警告: この引用は必ずしも正確ではありません.