Anton, J., & Gustin, D. (2000). Call center benchmarking: How good is "good enough". Ichor Business Books/Purdue University Press.
Successfully copied to clipboard
Copying to clipboard failed
Chicago Style (17th ed.) Citation
Anton, Jon, and David Gustin. Call Center Benchmarking: How Good Is "Good Enough". West Lafayette, Ind.: Ichor Business Books/Purdue University Press, 2000.
Successfully copied to clipboard
Copying to clipboard failed
MLA (9th ed.) Citation
Anton, Jon, and David Gustin. Call Center Benchmarking: How Good Is "Good Enough". Ichor Business Books/Purdue University Press, 2000.
Successfully copied to clipboard
Copying to clipboard failed
Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.