Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality /
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Boston, MA :
Springer US,
2010.
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| Series: | International Series in Operations Research & Management Science,
139 |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1007/978-1-4419-1640-2 |
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