Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality /
保存先:
| 第一著者: | |
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| 団体著者: | |
| その他の著者: | |
| フォーマット: | 電子媒体 eBook |
| 言語: | 英語 |
| 出版事項: |
Boston, MA :
Springer US,
2010.
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| シリーズ: | International Series in Operations Research & Management Science,
139 |
| 主題: | |
| オンライン･アクセス: | http://dx.doi.org/10.1007/978-1-4419-1640-2 |
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