Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality /
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| Korporativní autor: | |
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| Médium: | Elektronický zdroj E-kniha |
| Jazyk: | angličtina |
| Vydáno: |
Boston, MA :
Springer US,
2010.
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| Edice: | International Series in Operations Research & Management Science,
139 |
| Témata: | |
| On-line přístup: | http://dx.doi.org/10.1007/978-1-4419-1640-2 |
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