Citação norma APA

Grigoroudis, E., & Siskos, Y. (2010). Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer US. https://doi.org/10.1007/978-1-4419-1640-2

Citação norma Chicago

Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Boston, MA: Springer US, 2010. https://doi.org/10.1007/978-1-4419-1640-2.

Citação norma MLA

Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer US, 2010. https://doi.org/10.1007/978-1-4419-1640-2.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.