Customer service in health care : a grassroots approach to creating a culture of service excellence /
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco : Chicago :
Jossey-Bass ; Health Forum,
[2000]
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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|---|---|---|---|
| 001 | 0000190769 | ||
| 005 | 20171002065641.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 990630t20002000caua ob 001 0 eng|d | ||
| 020 | |z 1556482698 (pbk.) | ||
| 020 | |z 9780787952518 | ||
| 020 | |a 9781119020318 (e-book) | ||
| 035 | |a (CaPaEBR)ebr11005753 | ||
| 035 | |a (OCoLC)891451845 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a R727 |b .B276 2000eb |
| 082 | 0 | 4 | |a 362.1/068 |2 21 |
| 100 | 1 | |a Baird, Kristin, |e author. | |
| 245 | 1 | 0 | |a Customer service in health care : |b a grassroots approach to creating a culture of service excellence / |c Kristin Baird. |
| 264 | 1 | |a San Francisco : |b Jossey-Bass ; |a Chicago : |b Health Forum, |c [2000] | |
| 264 | 4 | |c ©2000 | |
| 300 | |a 1 online resource (179 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Medical care |x Customer services. | |
| 650 | 0 | |a Patient satisfaction. | |
| 655 | 0 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Baird, Kristin. |t Customer service in health care : a grassroots approach to creating a culture of service excellence. |d San Francisco : Jossey-Bass, [2000] |h xiii, 162 pages ; 23 cm. |z 9780787952518 |w (DLC) 99036797 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=11005753 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 179902 |d 179902 | ||