Cita APA (7th ed.)
Baird, K. (2000). Customer service in health care: A grassroots approach to creating a culture of service excellence. Jossey-Bass ; Health Forum.
Cita Chicago (17th ed.)
Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. San Francisco : Chicago: Jossey-Bass ; Health Forum, 2000.
Cita MLA (9th ed.)
Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. Jossey-Bass ; Health Forum, 2000.
Atenció: Aquestes cites poden no estar 100% correctes.