Customer service in health care : a grassroots approach to creating a culture of service excellence /

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Bibliographic Details
Main Author: Baird, Kristin (Author)
Format: Electronic eBook
Language:English
Published: San Francisco : Chicago : Jossey-Bass ; Health Forum, [2000]
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Physical Description:1 online resource (179 pages) : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:9781119020318 (e-book)