Superior customer satisfaction and loyalty : engaging customers to drive performance /

Superior customer satisfaction and loyalty : engaging customers to drive performance /

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Bibliographic Details
Main Author: Goldstein, Sheldon D. (Author)
Format: Electronic eBook
Language:English
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Subjects:
Consumer satisfaction.
Customer loyalty.
Customer relations.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Physical Description:1 online resource (136 pages) : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:9780873897754 (e-book)

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