Cita APA (7a ed.)
Goldstein, S. D. (2009). Superior customer satisfaction and loyalty: Engaging customers to drive performance. ASQ Quality Press.
Cita Chicago Style (17a ed.)
Goldstein, Sheldon D. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
Cita MLA (9a ed.)
Goldstein, Sheldon D. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. ASQ Quality Press, 2009.
Precaución: Estas citas no son 100% exactas.