APA (7e ed.) Bronvermelding
Goldstein, S. D. (2009). Superior customer satisfaction and loyalty: Engaging customers to drive performance. ASQ Quality Press.
Chicago (17e ed.) Bronvermelding
Goldstein, Sheldon D. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
MLA (9e ed.) Bronvermelding
Goldstein, Sheldon D. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. ASQ Quality Press, 2009.
Let op: Deze citaties zijn niet altijd 100% accuraat.