APA način citiranja (7. izdanje)
Goldstein, S. D. (2009). Superior customer satisfaction and loyalty: Engaging customers to drive performance. ASQ Quality Press.
Čikaški stil citiranja (17. izdanje)
Goldstein, Sheldon D. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
MLA način citiranja (9. izdanje)
Goldstein, Sheldon D. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. ASQ Quality Press, 2009.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.