Cracking the case of ISO 9001:2008 for service : a simple guide to implementing quality management in service organizations /
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| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2009.
|
| Edition: | Second edition. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 001 | 0000187503 | ||
| 005 | 20171002065301.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 091103t20092010wiua ob 001 0 eng|d | ||
| 020 | |z 9780873897624 (alk. paper) | ||
| 020 | |a 9780873897624 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10929608 | ||
| 035 | |a (OCoLC)893681507 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a TS156 |b .C73 2009eb |
| 082 | 0 | 4 | |a 658.4/013 |2 22 |
| 100 | 1 | |a Cianfrani, Charles A., |e author. | |
| 245 | 1 | 0 | |a Cracking the case of ISO 9001:2008 for service : |b a simple guide to implementing quality management in service organizations / |c Charles A. Cianfrani and John E. (Jack) West. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2009. | |
| 264 | 4 | |c ©2010 | |
| 300 | |a 1 online resource (214 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a Originally published under title: Cracking the case of ISO 9001:2000 for service. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Quality control |x Standards. | |
| 650 | 0 | |a ISO 9001 Standard. | |
| 655 | 0 | |a Electronic books. | |
| 700 | 1 | |a West, Jack, |d 1944- |e author. | |
| 700 | 1 | |a Cianfrani, Charles A. |t Cracking the case of ISO 9001:2000 for service. | |
| 776 | 0 | 8 | |i Print version: |a Cianfrani, Charles A. |t Cracking the case of ISO 9001:2008 for service : a simple guide to implementing quality management in service organizations. |d Milwaukee, Wisconsin : ASQ Quality Press, 2009 |h x, 204 pages ; 14 cm |z 9780873897624 |w (DLC)10929608 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10929608 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 176637 |d 176637 | ||