Cracking the case of ISO 9001:2008 for service : a simple guide to implementing quality management in service organizations /

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Bibliographic Details
Main Authors:	Cianfrani, Charles A. (Author), West, Jack, 1944- (Author)
Format:	Electronic eBook
Language:	English
Published:	Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Edition:	Second edition.
Subjects:	Quality control > Standards. ISO 9001 Standard. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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