Cianfrani, C. A., & West, J. (2009). Cracking the case of ISO 9001:2008 for service: A simple guide to implementing quality management in service organizations (Second edition.). ASQ Quality Press.
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Kua rahua te tārua ki te papatopenga
Tohutoru Kātū Chicago (17th ed.)
Cianfrani, Charles A., me Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
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Tohutoro MLA (9th ed.)
Cianfrani, Charles A., me Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. ASQ Quality Press, 2009.
I tāruatia paitia ki te papatopenga
Kua rahua te tārua ki te papatopenga
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